Easyway Claims UK LTD Complaints Procedure
In the unlikely event you are dissatisfied with the service Easyway Claims UK Ltd has provided in respect of its claims management activities, detailed below is a complaints procedure.
What constitutes a complaint?
An expression of dissatisfaction in relation to any of the services Easyway Claims UK Ltd provides constitutes a complaint, whether this be oral or written.
Easyway Claims UK LTD is committed to providing market-leading levels of customer service and takes any unhappiness of the services provided very seriously.
All complaints, regardless of their nature, will be heard and dealt with in accordance with our complaints procedure.
How can a complaint be submitted?
If you have a complaint about any element of the Easyway Claims UK Ltd service you can contact us by letter, telephone, email, fax or in person at:
Easyway Claims UK Ltd
502 Neasden Lane North,
Neasden, London, NW10 OEA
Tel: - 0208-450-1660
Fax: - 0208-450-1720
Email: - firstname.lastname@example.org, www.easywayclaims
Easyway Claims UK Ltd is registered in England at 502 Neasden Lane North, Neasden, London, NW10 0EA.
Easyway Claims UK Ltd is authorised and regulated by the Ministry of Justice in respect of regulated claims management activities.
At Easyway Claims UK Ltd we endeavour to settle all complaints at the earliest opportunity; aiming for a resolution within 48 hours of receipt.
Initially all investigations will be conducted by a Manager, who will follow our internal guidelines aiming to settle within the target timescales. In the event we are unable to resolve your complaint satisfactorily within the 48 hour period we will work within the guidelines of the FSA and its initiative -treating customers fairly-.
The process will be as follows:-
Within five working days of receiving the compliant we will contact you either by telephone or in writing to acknowledge receipt of your complaint, providing you with the name of the person dealing with the matter for you.
We will then investigate the complaint, keeping you regularly updated on the progress we are making. Within two weeks of receipt of the complaint we will either:
Send you a final response which addresses all the issues of the complaint.
Provide a further update on the progress of your complaint.
Within four weeks of receiving the complaint we are committed to offering you a final resolution. Where redness of the complaint is required we will provide you with fair compensation for any acts of omissions for which we are responsible and will comply with any offer you accept. However, this may not always involve financial compensation. We will regard any complaint closed if we do not receive a reply to our final response within eight weeks. If you are still not satisfied with our response to your complaint or it is not resolved within four weeks you may wish to refer to the
Claims Management Regulator of the Financial Ombudsman Service.
Claims Management Regulator, PO Box 7824, Burton on Trent, Staffordshire, DE14 9DP
Tel:- 0845 450 6858
The regulator can then review the handling of the complaint and can give directions on any further action which may be required.